G12 Privacy Policy – User Data Protection in Malaysia
G12 takes the privacy of every user seriously. This page explains transparently and responsibly how we collect, use, store and protect your personal information.
Register Now FAQInformation We Collect
When you register or use the g12 platform, we collect the following categories of information:
- Account information – full name, email address, phone number, date of birth and login credentials provided at registration.
- Device and browser information – device type, operating system, IP address, browser type, and session data for security and experience improvement purposes.
- Payment information – deposit and withdrawal transactions in MYR are recorded, however full card or bank account details are not stored directly in our system.
- Usage data – pages visited, session duration, clicks and game selections are recorded to help us better understand user needs.
- Cookies – we use cookies to store language preferences, login sessions and basic analytics data to improve usability.
How We Use Your Information
Information collected by g12 is used for the following purposes:
- Managing user accounts and processing financial transactions securely.
- Verifying user identity and preventing fraud or account misuse.
- Sending account-related notifications, transaction updates and platform announcements.
- Personalising the user experience based on usage history and preferences.
- Complying with legal requirements and regulations applicable in Malaysia.
- Improving our services through aggregated, anonymised analysis of usage data.
G12 will not use your information for any purpose beyond those stated above without your prior consent.
Cookies & Tracking
The g12 platform uses selected first-party and third-party cookies to ensure the website runs smoothly. These cookies include:
- Session cookies – required to maintain your login during an active session.
- Preference cookies – saves your preferred language and display settings.
- Analytics cookies – helps us understand how users interact with the website for improvement purposes.
You can manage or disable cookies through your browser settings at any time. However, disabling certain cookies may affect the functionality of some parts of the website.
Data Storage & Security
G12 stores user data on servers protected by industry-standard security measures, including SSL encryption, strict access controls and regular security audits. We treat every security threat seriously and have incident response procedures in place.
Your data is retained for as long as your account remains active, or as required for legitimate legal and business purposes. When the data is no longer needed, it will be securely deleted or anonymised.
While we employ best-in-class security measures, no system can guarantee complete protection. You are advised to use a strong password and not share your account details with anyone.
Sharing Information with Third Parties
G12 does not sell, rent or trade users' personal information to third parties for marketing purposes. However, we may share information in the following limited circumstances:
- Payment service providers – to process transactions in MYR securely through designated channels.
- Authorities – where required by Malaysian law or a valid court order.
- Selected technology partners – involved in the day-to-day operation of the platform, subject to strict confidentiality agreements.
All third parties working with g12 are required to uphold the same privacy and data security standards that we hold ourselves to.
User Rights Over Personal Data
As a g12 user, you have the following rights regarding your personal data:
- Right to Access – you may request a copy of the personal data we hold about you.
- Right to Rectification – you may request corrections to inaccurate or outdated data via your account settings or by contacting customer support.
- Right to Erasure – you may request the deletion of your personal data, subject to our legal obligations and operational requirements.
- Right to Restrict Processing – under certain circumstances, you may request that we restrict how we process your data.
To submit any privacy rights request, please contact the g12 support team by email at: [email protected]. We will process your request within a reasonable timeframe.
If you have further questions, please visit the FAQ us for more information.
Privacy Policy Updates
G12 reserves the right to update or amend this Privacy Policy at any time. Users will be notified of any material changes via email or in-app notification, and changes will take effect as soon as they are published on the website.
We encourage you to review this page periodically to stay informed about how we protect your privacy. Continued use of the g12 platform after any changes are made will be considered acceptance of the updated policy.
Current policy effective date: January 2026.